Privacy Policy

Effective Date: Jan 21, 2025
Last Updated: Jan 21, 2025

Welcome to Tycon Online Shopping ("we," "our," or "us"). We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (tycon.live) and mobile application (Tycon Online Shopping).

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal data from users:

• Personal Identification Information:
  • Name
  • Email address
  • Phone number
  • Postal address
• Location Data:
  • Exact GPS location (if you provide permission via your device settings)
• Financial Information:
  • Payment details (collected and processed by third-party payment providers such as Razorpay)

We collect this information when you:

• Sign up for an account
• Place an order
• Contact us for support
• Use our app features that require location access

2. How We Use Your Information

We use your personal data for the following purposes:

1. Account Management:
   • Creating and managing your user account
   • Processing your orders and transactions
2. Order Fulfillment:
   • Coordinating deliveries with sellers and delivery partners
3. Marketing and Notifications:
   • Sending important notifications related to your orders and services (we do not send promotional emails)
4. Legal Compliance:
   • Complying with legal obligations and responding to law enforcement requests

3. Legal Basis for Processing Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Performance of a contract: To fulfill our agreement when you place an order
• Legitimate interest: For internal business operations such as fraud prevention and analytics
• Consent: When you sign up and explicitly agree to our data collection practices

4. How We Obtain Consent

We obtain user consent by providing a clear consent message during the sign-up process. By creating an account, you agree to our Privacy Policy and the collection of personal data as described.

You may withdraw your consent at any time by deleting your account or contacting us.

5. Data Sharing with Third Parties

We may share your personal data with the following third parties to fulfill our services:

• Payment Service Providers: Razorpay and other payment gateways for secure transactions
• Delivery Partners: To facilitate product deliveries
• Sellers: To process your orders

We do not have control over how these third parties handle your data. We recommend reviewing their privacy policies to understand their data protection practices.

6. Data Retention

We retain your personal data as long as your account remains active. If you delete your account, your data will be permanently removed from our systems, except where retention is required by law (e.g., tax or legal purposes).

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data.
• Right to Object: Object to the processing of your data for specific purposes.
• Right to Data Portability: Request a copy of your data in a structured format.
• Right to Withdraw Consent: Withdraw your consent at any time by deleting your account.

You can exercise your rights by contacting us at 7357921876.

8. Data Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Some of our key security measures include:

• Secure servers with advanced firewalls
• Industry-standard encryption protocols (SSL/TLS)
• Regular security audits and monitoring

Despite our efforts, no online service is 100% secure. Please use strong passwords and protect your account credentials.

9. Policy Updates and Notifications

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Users will be notified of any updates via the link below:

Privacy Policy Updates

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with GDPR requirements through appropriate safeguards.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of any such data, it will be deleted immediately.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

• Phone: 7737085085
• Website: https://tycon.live

13. Governing Law

This Privacy Policy is governed by the applicable data protection laws of the European Union (GDPR) and any relevant local laws.