Privacy Policy for Delivery Partners

Effective Date: Jan 21, 2025
Last Updated: Jan 21, 2025

Welcome to Tycon Delivery Partner ("we," "our," or "us"). We are committed to protecting the personal data of our delivery partners. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our delivery partner platform via the Tycon Delivery Partner app and website (tycon.live).

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following personal data from delivery partners:

• Personal Information:

  • Full name
  • Phone number
  • Email address
  • Residential address
  • Zip code
  • Exact location (GPS)

• Identity Verification:

  • Driving license

We collect this information when you:

• Register as a delivery partner on our platform
• Provide your information for verification and compliance
• Use the app's location-based services for delivery tracking

2. How We Use Your Information

We use your personal data for the following purposes:

1. Account and Profile Management:

   • To create and manage your delivery partner account
   • To verify your identity and eligibility to deliver orders

2. Order Fulfillment and Tracking:

   • To assign delivery tasks based on your location
   • To allow customers and sellers to track deliveries in real-time

3. Legal and Regulatory Compliance:

   • To comply with legal and regulatory requirements (e.g., verifying driving eligibility)

4. Safety and Security:

   • To ensure a safe and trusted delivery experience for all parties

5. Notifications and Service Updates:

   • To send important service-related notifications (we do not send promotional emails)

3. Legal Basis for Processing Data (GDPR Compliance)

We process your data under the following legal bases:

• Performance of a Contract: To fulfill our agreement with you as a delivery partner.
• Legitimate Interests: To improve operational efficiency and service delivery.
• Legal Obligation: To comply with applicable road safety and tax laws.
• Consent: When you grant permission to collect your location data.

4. How We Obtain Consent

We obtain your consent during the sign-up process through a clear consent message. By registering, you agree to our data collection and processing practices.

You can withdraw consent at any time by deleting your account or contacting us.

5. Data Sharing with Third Parties

We may share your personal data with the following third parties to fulfill our services:

• Sellers and Customers: To provide order delivery status and real-time tracking.
• Payment Providers: To process earnings and payments securely.
• Regulatory Authorities: When required by law (e.g., verifying driving license compliance).

We do not have direct control over how these third parties handle your data. Please review their respective privacy policies.

6. Data Retention

We retain your personal data as long as your delivery partner account is active. If you delete your account, your data will be permanently removed, except where retention is required for legal purposes.

7. Your Rights Under GDPR

As a delivery partner, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data.
• Right to Object: Object to data processing for specific purposes.
• Right to Data Portability: Request a copy of your data in a structured format.
• Right to Withdraw Consent: Withdraw your consent by deleting your account.

To exercise your rights, please contact us at 7357921876.

8. Data Security Measures

We implement industry-standard security measures to protect your data, including:

• Secure servers with encryption protocols
• Industry-standard SSL/TLS encryption for data transmission
• Regular monitoring to prevent unauthorized access

Despite our efforts, no system is completely secure. Please protect your login credentials and report any suspicious activity.

9. Policy Updates and Notifications

We may update this Privacy Policy periodically to reflect service improvements or legal changes. You can view the latest updates by visiting the link below:

Privacy Policy Updates

We encourage delivery partners to review this page regularly for any changes.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure such transfers comply with GDPR requirements through appropriate safeguards.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. If we become aware of any personal data collected from minors, it will be deleted immediately.

12. Contact Information

If you have any questions regarding this Privacy Policy or your data rights, please contact us at:

• Phone: 7357921876
• Website: https://tycon.live

13. Governing Law

This Privacy Policy is governed by applicable data protection laws, including the GDPR and relevant local regulations.

Thank you for being a valued delivery partner on Tycon Delivery Partner. We respect your privacy!